They say Business Process Management (BPM) is "a discipline that sounds great on paper but is difficult to realize in practice." 

Legacy BPM platforms are difficult to use, and projects take an eternity to finish. Other limitations also play a part in limiting their utility. 

If we dig deeper, traditional BPM approaches tend to be project-oriented, focus on optimizing individual processes, and often lead to a business-IT divide. 

However, agility and digital transformation are the name of the game. Therefore, tech leaders are turning to a new breed of Low-Code Business Process Management platforms that have a modern user experience and help address the challenges mentioned above with a new toolset that covers six broad areas:

• Intelligent process modeling to build a seamless business process
• Continuous Improvement (CI) based on Low-Code/No-Code capabilities of the BPM platform
• Analytics that provide deeper insights into processes and apps
• Event Processing that enables goal-driven business processes
• Citizen Development support
• Native support for mobile development

Moreover, modern BPM systems are based on an open architecture allowing easy integration with other systems and applications. Just this ability to play well with other enterprise systems and homegrown solutions makes a considerable difference in maximizing the ROI of your BPM initiatives. 

Let's turn to the benefits of a modern BPM platform. 

The Benefits of a Modern BPM for Business Leaders

Agility: A modern BPM system enhances agility by allowing organizations to modify real-time processes in response to changes in the business environment (e.g., a new regulation, trade restrictions, or a pandemic). 

For instance, a logistics company can use a BPM platform to quickly adjust its delivery processes to accommodate changes in customer demand or shipping routes. The platform's advanced analytics can also provide insights into emerging trends, enabling the company to remain responsive and gain a competitive edge.

Customer Experience: A modern BPM platform enhances the customer experience by improving the user experience (UX) of the internal processes that drive customer-facing services. For instance, a utility company can use a BPM system to streamline its billing process, making it easier for customers to understand and pay their bills. The platform's process improvement tools continuously improve the billing process, leading to a better customer experience.

Adaptation: Modern BPM platforms allow businesses to quickly adapt and innovate their processes by providing a flexible and user-friendly interface. For instance, a retail company uses a BPM platform to modify its supply chain process to include new suppliers, change delivery routes, or update inventory management. It enables the company to respond to changing market demands, innovate operations, and remain competitive.

Collaboration: A modern BPM platform fosters business-IT collaboration through a shared process design, testing, and implementation platform. For example, a healthcare org can collaborate on a new patient intake process that integrates with its EHR system, leveraging domain knowledge from business users and technical expertise from the IT team.

Macabbi Healthcare Adopts Process Modernization Technology

Process Improvement: A modern BPM platform aids process improvement by providing tools for process analysis, monitoring, and optimization. For example, a manufacturing company can use a BPM system to analyze its production process, identify bottlenecks and inefficiencies, and optimize the process to improve quality and reduce costs. The platform also allows for continuous monitoring and refinement of the process, ensuring ongoing improvement.

AgilePoint as a Solution for Modern BPM

AgilePoint is a global software company headquartered in Mountain View, California. Its core product, AgilePoint NX, is a low-code platform transforming how organizations approach application development and process automation. 

With a scalable, cloud-ready architecture, AgilePoint NX enables large organizations to build and maintain applications easily, putting them at the forefront of digital transformation.

AgilePoint's pre-built connectors and integrations with other systems, such as ERPs, RPA, and CRMs, and its REST API helps integrate new solutions with existing systems and automate complex workflows quickly. It enables organizations to streamline operations and improve efficiency, resulting in cost savings and better customer experiences.

Another critical feature of AgilePoint is its integration with AI/ML services, allowing users to incorporate intelligent decision-making and automation capabilities into their apps. The AgilePoint platform integrates out of the box with the following:

• Azure Machine Learning
• Amazon Machine Learning
• Google Cognitive Services
• Microsoft Cognitive Services

By leveraging AI/ML services within their AgilePoint apps and processes, teams can identify patterns and insights, and make data-driven decisions, all of which are essential for driving digital transformation.

Implementing modern BPM with AgilePoint

The case of Eneco is a clear example of how AgilePoint was used to adopt a modern BPM platform and drive digital transformation in the Dutch energy provider's Smart Home Toon Thermostat division. 

Eneco utilized AgilePoint's Business Process Automation (BPA) engine to streamline its work processes and improve the order fulfillment process. Eneco faced challenges with its customized solution, including a 'contact center' to 'billing process' under one extensive application.

With AgilePoint, Eneco could orchestrate and automate the entire process, integrate data with Dynamics CRM, and simplify its work processes while ensuring enterprise-level governance and security controls. 

The team leveraged AgilePoint's visual process modeling tool to create process changes on a digital canvas instead of scrambling with code. Its business process management engine also enabled IT to ensure enterprise-level governance of the app through fine-grained permission control at both the application and process levels.

If you are a digital transformation leader looking for a modern BPM solution, we encourage you to book a demo or try AgilePoint for free. 

See for yourself how AgilePoint can help you stay ahead of the competition. Don't let legacy technology hold you back from realizing your full potential. With AgilePoint, you can transform your business and thrive in the digital age.