GVTC Communications

GVTC Communications Gains New Competitive Edge Using Agile Point Process-Eccentric Applications

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Industry: Communications / Focus: Business Transformation

GVTC is a full-service communications provider offering high-speed Internet, digital cable TV, phone, and smart home security monitoring to more than 40,000 customers in areas north of San Antonio and South Central Texas. GVTC has been named Top 100 Broadband Provider by Broadband Communities Magazine for consecutive years. When GVTC was launching a brand new line of business Ethernet solutions targeting enterprise customers, GVTC selected Agile Point as the foundational technology to transform their business by empowering business analysts to rapidly create process-eccentric applications.

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Challenge & Objective

Business Transformation Goal GVTC built new, next generation fiber transmission technologies that created customer technical requirements which were not supported by their existing legacy order processing systems. The existing systems utilized multiple documents and file resources that created task duplication, errors, and service status “black holes.” Data was shared between departments-by individuals using Excel spreadsheets rather than a system-of record. Their move from manually managed processes needlepoint automated process applications and created seamless order fulfillment process. The application provided management of critical service level agreements and the elimination of financial penalties under new carrier contracts

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Business Transformation Goal

GVTC wanted to create an efficient end-to-end enterprise-process flow from order through delivery to avoid delay or penalties for non-performance and non-compliance, and to-improve collaboration and process visibility for all stakeholders-throughout the entire order fulfillment process. They also wanted to accommodate existing and new sales and contracting requirements as well as maintenance and support activities including scheduled maintenance and trouble tickets.

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Implementation Approach

GVTC chose to replace their Master ASR Excel spreadsheets and shared drive updates with Agile Point to create an optimal, order workflow. The workflow ensured task completion in the most efficient way possible while allowing PC and mobile access to process information by all stakeholders from inside and outside the network. To facilitate this, GVTC used Agile Point Form technology to build input forms for required task information that delivers specific data/information at each task step of the fulfillment process while populating a single process-controlled SQL database for reporting and data integrity.

Using Agile Point, GVTC also provided a company-standard SharePoint dashboard to access and monitor group tasks, order sin process, and a master inventory of critical maintenance and trouble-shooting elements. They also provided order task status and overdue notifications to all stakeholders based on reasonable due dates and work sequences. That reduced the time spent chasing order status by providing status and visibility into all processes across the end-to-end order fulfillment operation.

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Implementation Success

The Ethernet Back haul Order Fulfillment Project now automates the enterprise workflow from order to fulfillment at GVTC. It provides previously unavailable PC and mobile access to the entire cross-departmental process for all stakeholders and ensures compliance and audibility for every order.